Frequently asked questions

Products

How can I order your products?

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You can order our products directly through our website. Simply add the desired items to your cart and follow the checkout instructions to complete your purchase.

Do you offer samples of your products?

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Yes, we offer samples for selected products. If you are in the area, please visit our store 14, Asilah 90055, Morocco.

Are your products eco-friendly?

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We are committed to sustainability and environmental responsibility. Our products are made with natural ingredients and eco-friendly packaging whenever possible.

Shipping and returns

How do I qualify for free shipping?

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We offer free shipping on orders above a certain amount. Please check our shipping policy for the current free shipping threshold.

How can I edit my address?

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If you need to change your delivery address after placing an order, please contact our customer service as soon as possible. We will do our best to update the address before the order is shipped.

What should I do if my package is delayed or lost?

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If your package is delayed or lost, please contact our customer service. We will coordinate with the shipping carrier to resolve the issue and ensure you receive your order.